Frequently Asked Questions
Find clear answers about payment, shipping, product selection and quotation before placing an order.
How long does delivery take?
After payment confirmation, orders are usually prepared within 2-5 business days. Delivery time may vary by city, courier workload and product volume.
Which shipping methods do you use?
We ship by courier, freight depot (ambar) or intercity bus with pick-up at your bus terminal. We choose the method with you based on weight, number of pails and delivery address; for heavy orders, freight depot or bus is usually faster and cheaper. Dispatch details are shared via WhatsApp.
Do you provide technical support for product selection?
Yes. We guide you according to floor type, usage purpose, desired finish, estimated area and application expectations.
How is a custom quotation prepared?
You can share your needs via WhatsApp, phone or email. Product type, quantity, delivery address, invoice details and application expectations are reviewed before quotation.
Which payment methods are available?
Payment is by bank transfer and every sale is invoiced. For company orders we need your tax office and tax number. Payment, invoice and delivery details are agreed before the order.
Do products provide a guaranteed application result?
No. The final result depends on surface preparation, site conditions, correct mixing, application technique and following technical instructions.
Do you ship internationally?
Yes. We ship to applicators, distributors and project buyers abroad, from samples to pallets and full containers. Prices are quoted in USD or EUR on a proforma invoice, according to the delivery terms (EXW, FOB, CIF, DAP).
Do you offer wholesale or dealer pricing?
Pricing for applicators, dealers and project buyers is worked out separately based on volume and purchase frequency. Contact us on WhatsApp or by email for a wholesale price list or to discuss distribution.