Delivery, invoicing and returns
How ordering, invoicing, shipping and returns work, clearly explained.
Ordering
Orders are taken by phone (+90 212 614 30 28) or WhatsApp (+90 532 138 26 30). Product, quantity, price, shipping method and delivery address are confirmed with you before the order.
Prices on the website are in Turkish lira (TRY) for delivery within Turkey. Bulk, project and export orders are quoted separately, in USD or EUR for export.
Payment and invoicing
Payment is by bank transfer. Every sale is invoiced; for company orders we need your company name and tax details.
Shipping
In-stock products are dispatched from our warehouse in Istanbul after payment is confirmed.
Within Turkey we ship by courier, freight depot or intercity bus with pick-up at the bus terminal. For international orders, the shipping method, delivery terms (EXW, FOB, CIF, DAP) and lead time are stated in your quotation.
Damaged deliveries
Please check the pails on delivery. If there is any damage or leakage, have the carrier record it and send us a photo via WhatsApp the same day; damaged goods are replaced.
Returns
Unopened, unmixed and unused products can be returned within 14 days of delivery. Opened, mixed or custom-prepared chemical products cannot be returned due to their nature. Faulty or incorrectly shipped products are replaced at our expense.
Contact
Flexfully Kimya · Sarıgöl Mah., Cephanelik Sok. No: 24/1A, 34250 Gaziosmanpaşa / Istanbul, Turkey · Phone: +90 212 614 30 28 · WhatsApp: +90 532 138 26 30 · Email: info@flexfullyepoksi.com
Last updated: 28.09.2026